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Singapore is a small, heavily urbanised tropical island smart city state, with 5.6 million residents living in nearly 750 square kilometres. Its population is expected

One of the best Customer Service stories we saw in the 1980s came from the adoption of Total Quality Management (TQM). Apparently, companies which implemented

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The pandemic has brought learning and development to a different level in a significant way. For many of us, work will never be the same